Social engineering for the good of your users a.k.a. an introduction to user research.

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Session Description

(The title is slightly tongue in cheek - I am very happy to change the title.) User research is critical to building software that users need and want to use. It gives insight to understanding users goals and motivations. There are a number of methods that you can use. Social engineering refers to manipulation of people into performing actions or divulging confidential information. It will be a concept familiar to the Internet freedom community. User research is the understanding of user behaviors, needs, and motivations through observation techniques, task analysis, and other feedback methodologies. The objective of user research is to elicit information from your user - similar to social engineering. However the fundamental differences is *user research occurs with the consent of the user* and it for *the express benefit of the user*. This session will be a practical introduction to how to carry out user research with users - in person, remotely, and in a privacy maintaining way. It will cover how to interview users, how to ask the right questions, and how to focus on the real user needs. Time permitting we'll also: 1. have a short demo user interview in the session to show how a user research session is run 2. and/or participants will also get the chance to interview fellow participants about their use of an Internet communications application (IM, messaging, email, etc) There will be time for questions at the end also.

Social engineering for the good of your users a.k.a. an introduction to user research.
Presenter/s Bernard Tyers
Organization Individual
Bio/s I'm Bernard Tyers and I am a user researcher and interaction designer. My interest is privacy, trust and private secure communications for everybody. I spent 12 years working as an engineer before I changed careers. I did my MSc. dissertation on user mental models of the OTR encryption for instant messaging. I currently work in the UK government building digital services for the UK public and visitors. Previously, I've worked on Amnesty International's Panic Button project as designer and researcher. I am involved in the open source design devroom at FOSDEM.
Language English (and some basic as necessary Spanish)

Session Comments