Who are your users and how do you know what they need?

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Who are your users and how do you know what they need?
Presenter(s) Bernard Tyers, (maybe Belén Barros Pena)
Title(s) User researchers and interaction designers
Organization(s) Independent
Project(s) Independent
Country(ies) Ireland, Spain
Social media @bernardtyers , @belenpena
2017 theme Communication & Design

The Nielsen Norman Group says UX without user research is not UX. [1]

However, user research with the Internet Freedom Community can be challenging - privacy concerns, language /cultural barriers, distance between developers and users, budget.

For the past year I have been interviewing a small number developer members of software project used in the Internet Freedom Community, to find out how well they know what their users need from their software, how and why they use it.

My main questions to developers are - Who are your users and how do you know what they need?

The findings so far are interesting - ranging from developers knowing nothing about their users to having regular contact with them, developers making assumptions about what they need to actively seeking feature requests.

OBJECTIVE The objective of this workshop is to gather developers, UX designers and researchers, and users and *together* identify ways projects could learn about their users needs in certain scenarios, all in a privacy maintaining way.

FORMAT The attendees would break up into teams. They would then discuss scenarios relevant to them, or they could work on suggested scenarios.

If developers and users were both present a discussion could be had about what methods of user research they would be comfortable with - for example, filling out a survey, allowing the developer to know what language they used the software in, etc.

If there were more UX people present, the discussion could be about common methods for user research.

Each team would be asked to address a particular scenario and suggest ways to carry out user research.

DELIVERABLE The outcome would be various privacy maintaining ways in which the project could learn about user needs. A blogpost or some written output would then be published.

[1] https://www.nngroup.com/articles/ux-without-user-research/


Format Workshop
Target Groups Journalists, Software Developers, Security Trainers, Designers, Usability, Communications Professionals, Front Line Activists
Length 1
Skill Level Novice
Language English (and maybe Spanish)


Session Outputs

The outcome would be various privacy maintaining ways in which the project could learn about user needs. A blogpost or some written output would then be published.

Possibly a blogpost, and other shareables.

Next Steps

If you're interested in taking part, let me know - get in touch via www.ei8fdb.org/thoughts/contact or twitter

Additional Notes

If you have particular things you'd like to cover, let me know.

Relevant Resources

Contributors